I’ve been grateful for my 10 minute meditation from last night all day today and especially at dinner this evening. It’s always a big task to get a family of four ready for a ski trip and on our way but we did it – by 9:30am instead of 7am. We decided to sleep a little longer to recover from our busy weekend which meant leaving later. The journey was interesting.
We used an old GPS route (because we don’t update and because our phone app wouldn’t work in Canada). We made a couple of wrong turns along the way, drove in heavy, pounding down rain and waited 1.5 hours at the border. All of us stayed upbeat so no big deal. We hit snow on the other side of the border for almost two hours then it was like a fairy came along and waved her magic wand. The roads were completely clear and dry and the sun came out. Past Kamloops BC, on the last hour leg of our journey we actually were a little concerned because the ground was bone dry. No snow in site. As the GPS counted down the kilometers before our arrival and we were less than 15km away with only a light dusting I said to Kris half-jokingly, “We may not get our white Christmas.”
With less than 5km to the village, snowbanks suddenly sprang up in the ditches and the branches on the pine trees were topped in white. It was 5:30pm and dark. After checking in we ventured out to breathe in the fresh air while strolling the village walking street which was decked out in colored lights and runs in front of our hotel. The kids climbed snow banks, broke off icicles and tossed snowballs. It was a relief for all of us to be out of the car.
We enjoyed a group of carolers singing Deck the Halls then popped into the rental place to pick skis and boots for Emelia to save time in the morning. The boot fitting with our Australian assistant went smoothly but the computer system went wonky at check out over charging us then locking down. 30 minutes later we walked away with skis and boots still happy after learning about the resort and planned festivities from the young staff. Our vacation was here so nothing was going to interfere with our good moods.
Until…
We decided to eat in the restaurant at our hotel for convenience since it was going on to 8pm. It looked a little fancy for our liking (uniformed staff, lobster on the menu, etc.) but we were ready to eat, wind down and hit the outdoor pool and hot tub if there was time. But there wasn’t going to be time. We were seated then forgotten about. The restaurant wasn’t even half full so it didn’t appear overly busy and the staff did not seem stressed. We sat, talked and waited. Eventually a friendly waiter with dark hair and a beard came over and greeted us. It turns out they had a kids menu but that the manager who seated us had given us four adult menus. The waiter helped us with our choices: 2 kids’ pizzas, my quinoa vegetable bake and Kris’s seafood and steak platter. We asked for water and the waiter went away. 15 minutes later he filled our water glasses and brought pretzel buns. Kris at that point ordered a Sangria.
When another 25 minutes went by and our food and the Sangria had not arrived I pulled over the blond, female manager who had given us the wrong menus to ask about the Sangria but instead my disappointment in the service and the time it was taking rolled off my tongue. It had been a long day and I didn’t want to let that weigh in but I’ve worked in restaurants and the experience was not acceptable. I felt justified in questioning the time it was taking and stating that our family was hungry and tired of waiting. The manager went away and within a couple of minutes the waiter shows up with two pizzas for the kids that look like frozen out of the box types.
The manager then came over and said they would pay for the pizzas and I responded that I didn’t think that quite cut it. It was almost an hour since we ordered, there were only a handful of tables aside from us and we had five days in the hotel. She apologized again and said she would see what she could do after the meals for Kris and I came out. They came out five minutes later and they tasted fine. Nothing special.
She then came back and said they would like to pay for Kris’s Sangria as well and hope that we would come back again. She said the chef said he had accidentally burnt the original pizzas but forgot to mention it to the waiting staff who could then pass the information on to us. The free pizzas and drink were better than nothing and all of us were full and content at that point. It was not a great experience but I didn’t want to dwell on it. At the same time, I felt justified and on point with my feedback. Just like with the music store last month, I stayed calm yet firm in stating my opinion. We’re not sure we’re going back there for our Christmas Eve dinner though…we’ll see if we can find somewhere else tomorrow.
All three of my family members are now sleeping soundly and I feel the urge to join in. We hit the slopes tomorrow and from what we saw tonight, the hills look divine. My self care today included my feedback on our service at the restaurant, focus on contentment through the rough driving and finally my face wash and herbal cream which I remembered to bring along on this trip to use morning and night. I haven’t missed yet.